Important Notice:
Please DO NOT return any goods without an RMA number. UDP may refuse to accept and return the goods to customers without prior notice. UDP will not be responsible for the goods in any case.
UDP’s RMA (Return Merchandise Authorization) policy to assure product quality and to support customers’ sales growth is as follows: |
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Please download UDP’s RMA form and forward this to your UDP sales account manager after identifying the product and describing the problem on the RMA form. Your RMA request will be forwarded immediately to experienced UDP professionals. |
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After a thorough internal review of the problem identified on the RMA form, UDP will issue an RMA number if it is an RMA case. Otherwise, a proper explanation of rejection will follow. |
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UDP sales account manager will inform you of the RMA number. Shipping cost will be divided according to UDP’s Warranty policy which is as follows: |
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If the RMA request is received within 30 days from the original invoice date of purchase, UDP pays for two-way shipping cost. |
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After 30 days from the original invoice date of purchase, UDP is responsible for one-way delivery charge for repaired or replaced product during the duration of warranty. |
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The Customer shall be responsible for two-way delivery charge after expiration of the warranty period. |
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Please pack the product properly and send it with the RMA form to the following address: 4F, Woolim Blue 9 Building,
240-21, Yeomchang-Dong,
Gangseo-Gu, Seoul,
157-861, Korea. Please make sure that you identify the product by name and declare the same price, exactly as specified on the original commercial invoice. If not, UDP may return the product without prior notice. |
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UDP will decide to repair or replace the product. If a repair cost should be charged, your UDP sales account manager will inform you of the expected cost. |
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UDP will ship back the product with a fault-report. After customers’ confirmation of receipt, UDP will keep the product repair history on record. |
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UDP RMA Form.doc Download |
